Returns & Refunds Policy

At Belizabeth Guerrero Art, I strive to offer high-quality products and services to meet the needs of our customers. Below, I present the refund policy to guide you through the request process.

Eligibility for Refunds:

• Damaged or Defective Items: If your item arrives damaged or defective, contact me within 7 days of delivery. I’ll either refund you or send a replacement.

• Incorrect or Missing Items: If I’ve made an error with your order (e.g., wrong item or quantity), notify me within 7 days of delivery. I will rectify the issue by offering a refund or sending the correct items.

Refund Process:

• Contact Me: To initiate a refund, email me at hello@belizabethguerrero.com with your order number and issue details. I may request photos of damaged or defective items.

• Return Items: In the case of a return, I will provide shipping instructions. Please use a trackable service as buyers are responsible for return postage costs.

• Refund Approval: Once I receive and inspect the returned item, I will notify you if the refund is approved. If approved, your refund will be processed to the original payment method and may take 5-10 business days to appear on your statement.

Refund Request Deadlines:

You must submit a refund request within 30 days of receiving the product.
Refund requests made after this period will not be considered.

Cancellations:

We accept cancellations if:

• The order hasn’t been shipped.

• If you wish to cancel, contact me immediately at hello@belizabethguerrero.com. Once the order is in production or shipped, I cannot process cancellations.

Non-Refundable Situations:

Refunds will not be offered in these cases:

• Change of mind on custom orders once production has started.

• Items returned in damaged or used condition (unless faulty on arrival).

• Requests made outside the 7-day window after delivery.

Contact Me:

If you have any questions about our Returns and Refunds Policy, please contact me by email hello@belizabethguerrero.com